Creating a WhatsApp Chatbot: Step-by-Step Guide for Businesses

2 min readOct 10, 2024

With the growing capabilities and features of WhatsApp Business API Platforms, and the generative AI boom, more and more companies opt for WhatsApp bot solutions for interacting with their customer base.

You’ve come to the perfect spot if you’re interested in finding out more about developing a WhatsApp bot for your company. This article describes how to create a WhatsApp chatbot.

Without further ado, let’s examine the steps involved in how to create a whatsapp chatbot.

Why Companies Should Consider Using WhatsApp Chatbots

Improve your client service

Any customer service channel’s main responsibility is to quickly resolve user complaints. This procedure is streamlined by a WhatsApp Chatbot, which guarantees that users feel respected and heard by offering prompt responses.

This promotes brand loyalty in addition to raising client satisfaction.

Automate Frequently Asked Questions Responses

The capacity of a WhatsApp Chatbot for Business to consistently and accurately respond to frequently asked questions is one of its most notable capabilities. Businesses can save time and resources by training their chatbots to identify

frequently asked questions and provide prompt answers thanks to the WhatsApp Business API connection.

Increase Engagement and Revenue Opportunities

The foundation of any effective business strategy is engagement. Platforms for WhatsApp chatbots offer resources that encourage interactive dialogues and move prospective clients closer to the purchase. This active strategy has the ability to improve the user experience overall in addition to increasing sales.

Build a 24/7 Communication Channel

With a WhatsApp Chatbot, your business can remain open and active around the clock, even in a world where clients may be in different time zones. By being accessible around-the-clock, you can guarantee that client inquiries are handled promptly, demonstrating your dedication to meeting their demands and creating a chatbot flow that is consistently lively and responsive.

Steps to Develop a WhatsApp Chatbot

Get WhatsApp Business API Access

Why? Via its main app, WhatsApp does not permit chatbot integration. To enable automation, you must register for the WhatsApp Business API.

How? Use an official WhatsApp Business API provider to submit an application for access. Create your WhatsApp Business account after it has been accepted. Remember to follow WhatsApp’s message guidelines and be ready to share business-related information.

Choose a Bot-Building Platform

If you’re seeking for bespoke bot-building options, use a platform like YugasaBot to develop the functionality of your chatbot. These tools make it simple to create, educate, and integrate bots. While some don’t require coding, some use programming to provide greater versatility.