Top seven use cases of WhatsApp chatbots in healthcare

Whatsapp chatbots in healthcare: Due to the pandemic over the past several years, the majority of healthcare businesses have chosen to use user-friendly, cutting-edge AI-powered chatbots to provide patients and clients with the best possible experience.

Chatbot integration allows the healthcare industry to streamline many processes.

In this article, we’ll examine WhatsApp chatbots in the healthcare sector and how they can employ to improve healthcare.

Identifying symptoms — WhatsApp chatbots in healthcare

With the help of your healthcare chatbot, your patients may self-report their symptoms and receive a diagnosis over WhatsApp.

In no way are these bots supposed to replace doctors or other healthcare professionals; rather, they are meant to support them and enhance their effectiveness.

These evaluations are intended for provisional diagnoses rather than conclusive ones.

Booking appointments for your health center or healthcare service

The bot can recommend patients to departments and doctors within your hospital, share their schedules, and even assist patients in making appointments for consultations and checkups after evaluating the patient’s symptoms and generating a preliminary diagnosis.

Appointment reminders

Missed appointments can be quite expensive for your hospital or clinic.

In reality, 1 out of every 20 patients who schedule appointments simply fails to keep them, costing the healthcare industry a staggering £216 million per year in lost revenue.

Many of these wasted opportunities could have been prevented; many of them happen as a result of patients who forget they ever had an appointment in the first place.

Sending appointment reminders and asking your patients to confirm their presence can both be done using your chatbot.

Medicine Reminders

People frequently forget to take their medications on time due to the busy schedules they live.

This is true for young people who must balance their time between school, extracurricular activities, and social life, for adults who spend a significant portion of their day working and traveling, as well as for elderly patients whose memories may not be as sharp as they once were.

They could receive reminders via a chatbot whenever they need to take their medications, ensuring that they do so on time and without forgetting.

This would keep them healthier and speed up their recovery from whatever ails them.

Making payments

It might be very inconvenient to wait in line at a hospital to schedule and pay for medical consultations.

This is particularly true when people have to arrive early, stand in line, and then decide whether they want to leave and return for their appointment or just wait at the clinic or hospital for an hour (or several) until it’s time for it.

Simply enabling people to schedule appointments and send payments through your chatbot will help to alleviate this pain.

Additionally, because customers would pay in advance for the appointments, it would be much less likely that they would miss them.

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Originally published at https://helloyubo.com on September 27, 2022.